SMS Privacy Policy
Last updated: May 2026

This policy describes how Maitreya Retreat ("we", "us", "our") collects and uses mobile phone numbers and SMS data in connection with our internal staff notification system. This policy is specific to our SMS program and is supplemental to our general privacy practices.

WHAT DATA WE COLLECT
When a staff member, contractor, or work-trader is invited to our internal task-management system, they may optionally provide their mobile phone number through our staff onboarding form. Phone number entry is optional. Staff who do not provide a phone number receive notifications through Telegram and the in-app dashboard instead.

We collect:
- Mobile phone number
- Opt-in timestamp
- Opt-out timestamp (if applicable)
- Delivery status of messages we send
- Replies from your phone number to our SMS shortcode

HOW WE USE YOUR PHONE NUMBER
We use the phone number you provide solely to send SMS notifications related to your work at Maitreya Retreat, including:
- Task assignments and due-date reminders
- Manager questions about submitted work
- Status updates when submissions are approved or returned for revision
- Critical-late escalations when tasks are overdue

We do not use your phone number for marketing or promotional purposes. We do not sell or rent your phone number to third parties.

SHARING WITH THIRD PARTIES
We use Twilio Inc. as our SMS delivery provider. Twilio receives your phone number and the content of messages we send you in order to deliver them. Twilio's privacy policy is available at https://www.twilio.com/legal/privacy. Other than Twilio, we do not share your phone number with any third party except where required by law.

DATA RETENTION
We retain your phone number and SMS history for as long as you remain an active staff participant. If you opt out, your phone number is removed from our active sending list within 24 hours, but we retain the record of your opt-out for compliance purposes.

YOUR RIGHTS
You can opt out at any time by replying STOP to any message. You can request deletion of your SMS-related data by emailing info@maitreyaretreat.com.

CONTACT
Maitreya Retreat
702 Water Street, Santa Cruz, California
Phone: 831-440-7883
Email: info@maitreyaretreat.com